Frequently asked questions

“Is it worth pre-ordering a taxi?”
Most definitely! This will then allow our customer service team give our taxi drivers plenty of notice by including your order on a prospects screen.
“I pre-ordered my taxi, however it is still running late. Why is this?”
There are a number of influences that can affect the response rate of a taxi.
Taxis drivers can receive a job through many channels; pick up rank, hail work and requests by direct mobile phone.
Change of destination by the customer.
Driver kept waiting at a previous job request.
Previous customer not at the pick-up location as they have hailed another taxi whilst waiting.
Poor weather.
High demand due to an event therefore impacting the availability of a taxi.



Thank you for the great service extended to me by Swedken over the last few days while I was in Nairobi .I was really impressed by the reliability, safe driving and friendly service provided by Nelson, Oguto, Mwangi and the other drivers whose names I’m afraid I can’t recall. Many thanks again to you, them and I look forward to being safely transported by Swedken again if I return to Nairobi.


Nairobi City Tours

  1. Short sightseeing tour including a visit to the Railways museum.
    This tour package takes you on a brief tour of the Nairobi City Centre. You will see some of the historic buildings and locations within Nairobi (such as the KICC, Parliament building, and Uhuru Park) and get to hear how the each contributed towards shaping the city.

This half-day tour culminates in a visit to the Nairobi Railways Museum where you will learn the interesting story of how Kenya (and east Africa) got its first railway. On display at the railways museum include the iconic train engines that have been used throughout the years. There is a lot of Kenyan history on display at the railways museum due to the railway’s importance in Kenya’s development since its inception.

Price: Kshs.2500/€25/US$30


  1. Maasai Market (Shopping)

A trip to Kenya is never complete without having a souvenir to remind you of the magical time you had. The best place to purchase an authentic Kenyan artifact or curio is at the Maasai market. The Maasai market sets itself apart from the more ‘up-market’ curio shops since the buyers, in most cases, get to interact directly with the artisans. Some of the items on sale at the Maasai market include ornaments, sculptures (both large and small), paintings, jewelry, candle holders, clutch bags, sandals, clothing, utensils (such as bowls, spoons, etc) and wallets. This is not an exhaustive list, there is much much more on offer at the Maasai Market.

Another unique feature of the Maasai Market is that it is ‘mobile’. The vendors move the market to different locations every day of the week. On some days, the market could be open in more than one location.  Below is a list of the locations within which the Maasai Market can be found, and their prices.

Tuesday:              Kijabe Street Park

Prestige Plaza (Ngong Road)

Wednesday:      Capital Center (Mombasa Road)

Thursday:            The Junction Mall

Friday:                  The Village Market

Lavington Mall

Saturday              Nairobi CBD (Supreme Court Parking)

Prestige Plaza

Sunday                 Yaya Center


  1. The David Sheldrick Wildlife Trust (animal orphanage) and Giraffe Center

The David Sheldrick Wildlife Trust was founded in 1977 to protect the elephant’s that were orphaned due to poaching activities. Over the decades, the center has been home to numerous baby elephants, and in recent times, baby rhinos, which are taken care of and rehabilitated before being released back into the wild.

During this tour, you will be educated on the Wildlife trust’s activities to combat poaching, and to conserve Kenya’s endangered wildlife, with a specific focus on elephants and rhinos. Most importantly though, you will get to interact with the baby elephants and rhinos that are being taken care of within the facility (with an opportunity to bottle feed them).

This tour is both educational and fun.


The Giraffe center was started in 1979 primarily as a facility for breeding the endangered Rothschild Giraffe. While the breeding program still remains their main activity, the giraffe center has increased its activities to include environmental conservation education and wildlife conservation initiatives.

During this tour, you will learn about the giraffe, and get an opportunity to feed them. You will also learn a lot about environmental conservation, and what you can do towards protecting the earth’s natural habitat.

Price: Kshs.2500/€25/US$30

  1. The Karen Blixen Museum and Mamba Village


Karen Blixen is considered to be one of the first international writers to put Kenya on the international map when she published her book ‘Out of Africa’ in 1937. The book chronicles her life story as a Kenyan coffee farmer, and is considered one of the best accounts of life in Africa during the colonial period. Karen Blixen’s story was adapted into the academy award winning movie “Out of Africa’ starting Meryl Streep. Karen Blixen’s house has been converted into a museum where visitors can be taken through a guided tour of the house, which still has most of the original furniture (and artifacts) that were used by the author and her family.


Mamba Village is a unique resort that is located at Karen, in Nairobi. The resort’s main selling point is its crocodile farm that houses approximately 70 crocodiles at any given time. Visitors get the opportunity to view the crocodiles at close range, and even feed the crocodiles during feeding time. The restaurant offers a number of crocodile meat dishes, while there are many activities for children such as camel and horse riding.

Price: Kshs.2500/€25/US$30

  1. Animal Orphanage and Safari Walk


The Nairobi animal orphanage is located at the Nairobi National Park and is run by the Kenya Wildlife Service. Its main purpose is to offer a home for animals that have been orphaned at a very young age, most of these orphaned animals would not survive in the wild on their own, and the orphanage offers them their only shot at survival. The animal orphanage allows the guests to view the animals from a very close distance. The animals that are housed in the orphanage include lions, hyenas, cheetahs, leopards, serval cats, rare sokoke cats, various monkeys and primates, buffalo, ostrich, crowned cranes and warthogs. The orphanage also offers a vantage point for bird viewing.

The Safari walk can be considered a small ‘preview’ of the Kenyan wildlife safari experience. Also located within the Nairobi National Park, the safari walk features a wide selection of animals that are within nature-based enclosures that simulate their natural habitat. There is a raised wooden boardwalk which the guests use to maneuver throughout the safari walk and view the animals. The safari walk offers a unique wildlife viewing experience as the guest gets a close-up look at the animals while they are within their natural habitat.


  1. Nairobi National Park


Nairobi prides itself in being the only capital city, in the world, to have a national park. Despite being located within a 20 minute drive of the busy Nairobi city center, the Nairobi national park is a sprawling savanna habitat teeming with wildlife. The Nairobi national park offers a lot of diversity in terms of the available wildlife; some of the animals present at the Nairobi national park include the lions, leopards, wildebeest, giraffes, buffalo, gazelle, cheetahs, leopards, hyena, ostrich, hippos, among others. The best animal viewing is experienced early in the morning, therefore an early morning game drive is highly recommended.

Price: Kshs.8500 + park fee/€80/US$105

  1. Kitengela Hot Glass

This is a very interesting Nairobi destination where the guest is shown the processes involved in the making of glassware. The factory only uses 100% recycled glass and has a legendary reputation for producing unique and original glass items. At the venue, they offer great prices on their wide selection of glass made goods that include chandeliers, household glassware, table-tops, vases, furniture, beads, murals, among others. A visit to the Kitengela Hot Glass is not only an educational experience; but also an opportunity to buy unique glassware at an affordable cost.

  1. Kiambethu Tea Farm

Located in Limuru, a 30 minute drive from Nairobi City, Kiambethu Tea farm is a very unique destination. In 1910, Kiambethu farm became Kenya’s first tea farm when the owner decided to experiment with tea farming, and the establishment is currently owned and managed by his granddaughter. Guests are welcomed with a cup of tea and biscuits before being taken for a short tour where a trained guide will educate them on the Kenyan tea industry including tea planting, harvesting, processing and the sale of processed tea. Additionally, the guests will be educated on the medicinal properties of various tea plants before being invited for a homemade three course lunch.

Part of Kiambethu Tea Farm’s appeal lies in its relaxing atmosphere that gives guests the perfect break from the often noisy Nairobi City environment. There is a lot of room for picnics and the guests can even buy freshly picked tea (from the farm) for use at home.[/span] ​

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