Frequently asked questions

“Is it worth pre-ordering a taxi?”
 
Most definitely! This will then allow our customer service team give our taxi drivers plenty of notice by including your order on a prospects screen.
 
“I pre-ordered my taxi, however it is still running late. Why is this?”
 
There are a number of influences that can affect the response rate of a taxi.
 
Taxis drivers can receive a job through many channels; pick up rank, hail work and requests by direct mobile phone.
Change of destination by the customer.
Driver kept waiting at a previous job request.
Previous customer not at the pick-up location as they have hailed another taxi whilst waiting.
Poor weather.
High demand due to an event therefore impacting the availability of a taxi.

 

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